Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition, 2nd Edition

Part ThreeMove to ActionWhat to Do After an Accountability Conversation

You’ve talked about broken commitments that are blocking performance—whether the barriers are due to motivation, ability, or both—and come up with a few ideas that will lead to a solution. Now it’s time to take these ideas and move to action.

Here’s what accountability experts do after the conversation to ensure that the problem doesn’t keep showing up like a bad penny:

The best at managing accountability create a complete plan. They build a solid foundation by being specific about what comes next. This includes who does what by when and follow-up (Chapter 7, “Agree on a Plan ...