Preface:A Note to Our Readers
This book is a companion to Crucial Conversations: Tools for Talking When Stakes Are High. Those who have read this offering or heard about it or bought the action figures are sure to wonder, “What’s the difference between crucial conversations and crucial accountability?” We’re glad you asked.
Crucial conversations deal with high-stakes interactions where emotions run strong and opinions vary. Crucial accountability deals with a subset of these interactions. After parties have come to a common understanding and assignments have been made—meaning things are on course—someone fails to complete his or her assignment.
All accountability conversations start with the question “Why didn’t you keep your commitment?” And ...
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