Business Process Management: Profiting From Process

Chapter 16. Implementing and Rolling Out the Business Solution

In This Chapter Overall Tricks and Traps for the Implement Phase 361 Preparing for Business Testing 362 Completing Business Tests and Pilots 363 Updating Deliverables 364 Educating Management 365 Developing Rollout Plans 366 Training Staff 367 Developing and Running Marketing Programs 368 Rolling Out Changes 368

The Implement phase puts in place all the changes necessary to achieve initial performance improvements and to continue to improve on them over time. The organization delivers the early and ongoing results in this phase by running trials and pilot tests, educating key stakeholders, and rolling out the solution in a series of releases.

The Implement phase has eight steps (see