Business Process Management: Profiting From Process

Completing Business Tests and Pilots

Completing the business tests and pilots evaluates and proves the viability of the designed solution. This step eliminates specific objections and changes middle manager and staff attitudes.

Techniques

The techniques to use during the testing step include

• Local management commitment building
• Customer and supplier involvement
• Project management
• Honest listening and communication
• Establishment of feedback mechanisms

Lessons Learned

Measure, measure, measure. You will need to know how well the trial is working, and will need irrefutable proof for the nay-sayers and skeptics as well as management in general.

Be prepared to make changes on-the-fly and re-evaluate the impacts. Testing should be a learning lab as well ...