Contents
Chapter 1: Our Philosophy of Negotiation
Chapter 2: Strategies for Resolving Conflict
Chapter 3: Our Four Negotiation Mantras
Chapter 4: Overview of the Five Phases of Negotiation
Chapter 5: Ten Golden Rules for Successful Negotiation
Chapter 6: Negotiation Planning in Practice
Chapter 7: The RDC Ten-Point Plan
Chapter 8: Negotiating for a Super-Win
Chapter 9: Detailed Proposal Design (The Jellyfish)
Chapter 10: Breaking a Negotiation Deadlock
Chapter 11: Cross-Cultural Issues in Negotiation
Chapter 12: Hostage Negotiation Perspective
Chapter 13: Diplomatic Negotiation Perspective
Chapter 14: The Physical Arrangements
Chapter 15: Strategic Framework for Negotiation
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