CONTENTS
Introduction: What's In This For You
Part 1: Foundations of Lean Six Sigma
1. The Four Keys to Lean Six Sigma
2. Key #1: Delight Your Customers with Speed and Quality
3. Key #2: Improve Your Processes
4. Key #3: Work Together for Maximum Gain
5. Key #4: Base Decisions on Data and Facts
6. Beyond the Basics: The Five Laws of Lean Six Sigma
Part 2: Implementing Lean Six Sigma
7. When Companies Start Using Lean Six Sigma
8. Making Improvements That Last: An Illustrated Guide to DMAIC and the Lean Six Sigma Toolkit
9. The Experience of Making Improvements: What It's Like to Work on Lean Six Sigma Projects
10. Six Things Managers Must Do: How to Support Lean Six Sigma
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