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What is Lean Six Sigma? by Bill Kastle, David T. Rowlands, Michael L. George

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CHAPTER 8Making Improvements That LastAn Illustrated Guide to DMAIC and the Lean Six Sigma Toolkit

Every organization has problems that get "solved" over and over again, only to reappear. Teams work hard for months, generating solutions that people just know will work. but don't. This is another type of failure that Lean Six Sigma can't afford. That's why it uses a modern problem-solving method designed to avoid such problems. The model is called DMAIC (pronounced duh-MAY-ick), which stands for Define-Measure-Analyze-Improve-Control.

DMAIC has proven itself to be one of the most effective problem-solving methods ever used because it forces teams to use data to...

• Confirm the nature and extent of the problem

• Identify true causes of problems ...

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