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Voice Application Development with VoiceXML by Leon Henry Squire, John O'Reilly, Kenneth Michael Farley, Rick Beasley

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Chapter 5. VUI Design Overview

IN THIS CHAPTER

Software Development Process Overview

UCD Process Overview

Usability Heuristics

UCD and System Design References

Summary

Chapter 4, “The VoiceXML User Interface,” provided an overview of user interfaces and an introduction to VUIs (Voice User Interfaces) implemented using VoiceXML. It introduced many of the problems and constraints associated with VUI design and introduced examples of VoiceXML elements that relate to VUI design.

This chapter moves from identifying problems to illustrating solutions.

Following a process is an important prerequisite for repeatable success. Such a process enables rapid learning during the transition to a new area of work. Because VUI design is new to most, ...

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