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Value by Design: Developing Clinical Microsystems to Achieve Organizational Excellence, Second Edition by Joel S. Lazar, Marjorie M. Godfrey, Paul B. Batalden, Eugene C. Nelson

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Chapter Five ACTION GUIDE

Chapter Five Action Guide focuses on tools to assess current processes including the value produced by the clinical microsystem, entry into a microsystem also known as access, and a tool to begin early assessment of patient needs.

PROCESS MAPPING WITH FLOWCHARTS

Many types of flowcharts are used in health care improvement, including the following:

  • High-level flowchart

  • Detailed flowchart

  • Deployment flowchart

  • Value stream mapping (see Chapter Two Action Guide)

Process mapping creates a picture of the sequence of steps in a process, which helps identify the current state (of how the work of care and service delivery occurs in daily health care delivery) and helps plan improvement actions. The step-by-step pictures can illustrate ...

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