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Value by Design: Developing Clinical Microsystems to Achieve Organizational Excellence, Second Edition by Joel S. Lazar, Marjorie M. Godfrey, Paul B. Batalden, Eugene C. Nelson

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Chapter 5. STARTING THE PATIENT'S CARE IN CLINICAL MICROSYSTEMS

Marjorie M. Godfrey

Eugene C. Nelson

Paul B. Batalden

LEARNING OBJECTIVES

  • Describe and evaluate how patients enter a clinical microsystem, including the processes of gaining access in multiple ways.

  • Identify and describe handoffs and transitions in care.

  • Discuss the patient's orientation to the clinical microsystem and identify improvement opportunities.

  • Observe the process of an initial health assessment and the consequent formation of a plan for care that matches the individual's needs, interests, and preferences.

  • Explore mental models that limit or enhance relationships between clinical microsystems.

As patients enter into new relationships with clinical microsystems, several common entry ...

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