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Value by Design: Developing Clinical Microsystems to Achieve Organizational Excellence, Second Edition by Joel S. Lazar, Marjorie M. Godfrey, Paul B. Batalden, Eugene C. Nelson

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Chapter 2. PARTNERING WITH PATIENTS TO DESIGN AND IMPROVE CARE

Eugene C. Nelson

Joel S. Lazar

Marjorie M. Godfrey

Paul B. Batalden

LEARNING OBJECTIVES

  • Explore the fundamental aim of health care.

  • Describe foundational concepts and models helpful when partnering with patients.

  • Discover ways to gain insight about what is important to patients in a specific process and to design patient-centered care.

  • Specify tactics to partner with patients to assess health status, to set health goals, to establish plans of care, and to execute care plans by engaging the patient.

  • List methods for designing patient-centered care and for promoting patient partnerships.

Chapter One provided a panoramic view of health care and systems of care with a sharp focus on frontline clinical ...

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