CONTENTS
INTRODUCTION TO THE SECOND EDITION
PART ONE: AN EXECUTIVE OVERVIEW OF SIX SIGMA
CHAPTER 1: A Powerful Strategy for Sustained Success
CHAPTER 2: Key Concepts of the Six Sigma System
CHAPTER 3: Applying Six Sigma to Service and Manufacturing
CHAPTER 4: The Six Sigma Roadmap
PART TWO: GEARING UP AND ADAPTING SIX SIGMA TO YOUR ORGANIZATION
CHAPTER 5: Is Six Sigma Right for Us Now?
CHAPTER 6: How and Where Should We Start Our Efforts?
CHAPTER 7: Leadership Actions to Launch and Guide the Effort
CHAPTER 8: Preparing Black Belts and Other Key Roles
CHAPTER 9: Training Your Organization for Six Sigma
CHAPTER 10: The Key to Successful Improvement: Selecting the Right Six Sigma Projects
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