The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, 2nd Edition

CHAPTER 4The Six Sigma Roadmap

In this chapter we conclude our executive overview with a look at the ideal roadmap for establishing the Six Sigma system and launching improvements. These five steps, depicted in Figure 4.1, feature what we would suggest are core competencies for a successful twenty-first-century organization:

FIGURE 4.1 THE SIX SIGMA ROADMAP

1. Identify core processes and key customers.

2. Define customer requirements.

3. Measure current performance.

4. Prioritize, analyze, and implement improvements.

5. Expand and integrate the Six Sigma system.

Advantages of the Six Sigma Roadmap

The roadmap is not the only path to Six Sigma ...