CHAPTER 7Leadership Actions to Launch and Guide the Effort
It is often noted that success in Six Sigma, whether it is initiating a few projects or changing the organizational culture, requires leadership support. In fact, leadership support is critical for many things. The problem with that advice, however, is that support, no matter how you define it, is not enough.
For one, a leader or manager can easily say “I support this” and not really mean it. Even when the statement of support is sincere, it may be sitting on thin ice: “I’m in favor of this … but will abandon it if other things come up.” A third situation—more promising but still challenging—is strong support with no real understanding of what leaders need to do to make Six Sigma successful. ...
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