Contents
PART ONESO YOU’RE GOING TO MANAGE PEOPLE
3. Building Trust and Confidence
6. The New Manager’s Job and Pitfalls to Avoid
7. Dealing with Your Superiors
8. Choosing a Managerial Style of Your Own
PART TWOTACKLING YOUR NEW DUTIES
10. Managing Problem Employees
13. Managing Change: Dealing with Resistance
15. “Oh My God! I Can’t Fire Anyone!”
PART THREEWORKING WITH PEOPLE, BUILDING RELATIONSHIPS, AND ...
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