Index
Symbols
culture cycle, 172-174
educated mistakes, 170
funny farm, 173
misfits, 172
Post-it Notes, 171-172
value clusters, 180-187
9/11, Southwest Airlines response to, 203-205
A
acceptance of values, 134
access to data for human resources managers, 112-113
accountability, 138
“Aces in Your Places” (Taco Bell), 181
acquisition of customers, 107-108
action, 33-35
advantages of effective culture, 320
BP, 200-203
culture, 210-211
as filter between adversity and performance, 214-215
helps and hurts, 212-213
Goldman Sachs, 204-209
Intuit, 197-200
leadership styles, 211
nature of crisis, 210-212
responding to, 209-210
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