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The Culture Cycle: How to Shape the Unseen Force that Transforms Performance by James Heskett

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6. The Culture Cycle: Measuring Effectiveness

Why should you worry about measuring and tracking the effectiveness of an organization’s culture? Because it is a predictor of future success.

An effective culture is the product of a set of strongly held shared values. But just as important, it also depends on the way in which members of the organization perceive how (and how well) those values are interpreted and administered by leadership and how they help leadership execute a chosen strategy.

One sign of an effective culture is the organization’s longevity. James Collins and Jerry Porras captured this idea in describing “cult-like cultures” in their book Built to Last.1 These are cultures that both “preserve the core” (by means of “fervently held ...

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