Contents
1 Introduction to Streamlined Process Improvement (SPI)
2 What Is Streamlined Process Improvement?
How Management Has Been Misled
Breakthrough versus Continuous Improvement
Why Improve Your Business Processes?
How to Improve Your Business Processes
Phase I: Planning for Improvement
Phase II: Analyzing the Process
Phase III: Streamlining the Process
Phase IV: Implementing the New Process
Phase V: Continuous Improvement
3 Phase I: Planning for Improvement
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