We have taken away the employee’s God-given right to do error-free work by not providing them with processes that are capable of error-free performance.
—H. James Harrington
Upper management provides the vision and direction, teams correct the problems, and individuals provide the creativity, but it is the processes within any organization that get things done. No matter how good your management and your employees are, your organization cannot be successful if it is using the same business processes it used in the 1990s.
The question in everyone’s mind today is, To be more competitive, should the organization concentrate on continuous improvement or on breakthrough methodologies? In ...