Streamlined Process Improvement

Acknowledgments

I want to acknowledge Candy Rogers, who converted and edited endless hours of dictation and corrected misspelled words to turn out the finished product. I couldn’t have done it without her dedication, help, and proofreading.

I also would like to acknowledge the many organizations whose senior management and boards of directors I have worked with over the past four decades who have helped to form the frameworks, concepts, ideas, and methods outlined in this book. And I would like to thank the many sponsors that helped me drive the research forward by participating in meetings, audio and video conferences, and roundtables.

In addition, I would like to thank the American Society for Quality (ASQ) and the International Academy for ...