CONTENTS
Chapter 1: Types of Outsourcing
2. Application Development and Maintenance (ADM) – part of ITO
3. Business Process Outsourcing (BPO) Outsourcing considerations
Chapter 2: Moving from the Traditional MSP Model
Chapter 3: Sourcing Market Trends
Challenges with multi-sourcing
Chapter 4: Determining the Governance and IT Operating Model
Retained IT processes aligned to “Direct”
Retained IT processes aligned to “Evaluate”
Retained IT processes aligned to “Monitor”
Tactical and operational processes
Retained IT or service integrator considerations
Chapter 5: Types of Service Integration Models
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