INTRODUCTION
Service Integration and Management (SIAM) is one of the latest industry buzzwords. However, SIAM is much more than a buzzword as it represents a real way of addressing the multi-sourcing challenge facing organisations today when outsourcing to many service providers to provide a holistic service to the customer organisation. The need for an approach to integrate services has been brought into stark focus by the increasing popularity of Infrastructure (IaaS), Software (SaaS) and Platform (PaaS) “as-a-Service” offerings.
Many commercial service providers are now starting to embrace the SIAM model and re-engineer their traditional managed service offerings to support the increasing demand for “SIAM-as-a-Service”.
SIAM is an ITSM ...
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