Table of Contents
Title Page
Copyright Page
Dedication
Introduction - Resilience in Turbulent Markets
1 - Building a Resilient Organization
2 - Lever 1: Coordination
3 - Lever 2: Cooperation
4 - Lever 3: Clout
5 - Lever 4: Capabilities
6 - Lever 5: Connections
Conclusion - Road to Greater Customer Centricity
Notes
Bibliography
Acknowledgments
Index
About the Author
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