Product Design for the Web: Principles of Designing and Releasing Web Products

Index

A

Agile development, 108–109

Amazon Payments, 16

Automated software tests, 156

B

Behavior

carrot-and-stick metaphor for, 92

discouraging unintended, 97–98

encouraging intended, 93

making explicit what is intended, 95

making implicit what is intended, 94

nurturing and encouraging, 95–97

positive reinforcements for, 91–92, 105

preventative measures for non-compliance, 104–105

rewarding intended, 98–102

shaping through design, 30–31, 92–93, 207

unintentional/intentional misuse of product, 102–104

validation of, 152

Blogs

always be listening to, 139

communicating changes to customers, 154

offering support via, 71

online businesses using Web product for, 7–8

Brochure site, Web product vs., 6–7

Browsers

native apps vs. Web products, 19–20

websites ...