Microsoft Dynamics CRM 2011 Unleashed

Index

Numerics

1:N relationships, 724

A

access credentials, E-mail Router, 480–481

accessing

Microsoft Dynamics CRM Outlook, 453–454

Workflow Manager, 790, 792–793

Account Name, 116

Account Number, 118

Accounts, 114–116, 128–130

Account Name, 116

Account Number, 118

active accounts, 116

activities, 130

adding new, 118

audit history, 136

closed activities, 130

connections, 135

Contacts area, 121–122

Currency, 119

Details panel, 120–121

dialog sessions, 138

Documents, 135

duplicate detection, 117

Email, 119

General tab, 116–119

More Addresses, 130

Notes & Activities, 122

Parent Account, 118

Phone, 119

Preferences section, 122–124

Primary Contact, 119

processes, 138

relationships, 133–134

reports, 130

sub-accounts/sub-contacts, 132

Website, 119 ...