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Microsoft Dynamics CRM 2011 Unleashed by Rajya Bhaiya, Marc Wolenik, Damian Sinay

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Chapter 13: Client Configuration Options

Microsoft Dynamics CRM has always offered to users the ability to work within Outlook seamlessly. The Outlook integration provided by Microsoft Dynamics CRM tightly delivers CRM data in and through Outlook so that users can truly work in one place without having to navigate to separate applications.

Some of the new features provided with this version of Microsoft Dynamics CRM Outlook connector include

• Full MAPI integration

• Customizable views of CRM data in Outlook

• Ribbon enhancements

• Data filters

• E-mail enhancements

When accessing the full ...

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