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Microsoft Dynamics CRM 2011 Unleashed by Rajya Bhaiya, Marc Wolenik, Damian Sinay

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Chapter 6: Working with Customers

Customers are defined in several different ways. When working in a conventional environment, customers are individuals or organizations that you have conducted business with. When considering an xRM deployment of Microsoft Dynamics CRM, your customers will typically become whatever the “x” designation is.

Examples of this might include

• Vendors

• Employees

• Recruits

• Grants

• Patients

• Suppliers

Note

Considering an xRM deployment requires a thorough understanding of the base entities in Microsoft Dynamics CRM prior to deploying. Our recommendation is to thoroughly read through this book in its entirety to gain the required level of understanding prior to attempting ...

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