Index

Accidents, 115

Acute myocardial infarction (AMI) mortality, 6–7, 54, 76, 263–265

Adams, Jody, 99

Adverse drug reactions, xi

Agency for Healthcare Research and Quality (AHRQ), xv

Allegheny General Hospital, 72, 73

Alternate hypothesis, 236, 242–243

American Society for Quality (ASQ), xiii, 21, 212, 283–284, 295, 330

Analysis of means (ANOM), 217

Analysis of variance (ANOVA), 167–168, 236, 249–251, 252

Anderson-Darling method, 254–256

Anesthetic depth adjustment, 7

ANOM (analysis of means), 217

ANOVA (analysis of variance), 167–168, 236, 249–251, 252

Antacids, 73

Antibiotics, 74

Appealed insurance claims

analyzing, 128, 129–130

counting, 118

dirty thirty process and, 119, 131–132

reducing, 119, 120, 127–131

reducing cycle time for, 128 ...

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