The most familiar path is always the status quo. Turnaround leaders must convince people that the organization is truly on its deathbed.
—CHIP AND DAN HEATH
The idea of being able to truly transform the culture within a hospital may sound like a daunting, if not impossible, task. But achieving a genuine cultural transformation in healthcare could be the key to solving some of the most basic and difficult problems facing the industry today.
—GREG STOCK, THIBODAUX REGIONAL MEDICAL CENTER
The essential methods and tools of Lean Six Sigma described in this book are easy to learn and use, but implementing Lean Six Sigma can be difficult. Over half of all implementations fail within three years. ...