Contents
PART IUsing Lean Six Sigma for Strategic Advantage in Service
Chapter 1 The ROI of Lean Six Sigma for Services
What Does Lean Six Sigma Mean for Services?
Applying Lean Six Sigma to Services
Why Services Are Full of Waste—and Ripe for Lean Six Sigma
The Strategic Imperative of Investing in Lean Six Sigma
Revenue Growth Drives Shareholder Value
Chapter 2 Getting Faster to Get Better (Why You Need Both Lean and Six Sigma)
Defect-free Service: What Six Sigma has to offer
Speed & Low Cost: What Lean can contribute
Service Example of "Hard" Lean Tools
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