Acknowledgments
Many people have helped this book become a reality. They contributed detailed case studies or reviewed the manuscript, making great personal sacrifices along the way. I greatly appreciate their help and their organizations' support. Special thanks go out to:
Lockheed Martin: Mike Joyce, Manny Zulueta, James Isaac, George Sanders, Kevin Fast, and a special thanks to Myles Burke, who made substantial contributions to the text
Bank One's National Enterprise Operations (NEO) group: Mike Fischbach, Darryl Greene, Jim Kaminski, Tim Williams
Stanford Hospital and Clinics: Karen Rago (now of UC–San Francisco), Nick Gaich
The City of Fort Wayne: Mayor Graham Richard, Roger Hirt, Michele Hill
Caterpillar, Inc: Rod Skewes
A special note ...
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