PART I Using Lean Six Sigma for Strategic Advantage in Service

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PART I Using Lean Six Sigma for Strategic Advantage in Service

"So what is the strategic significance of Lean Six Sigma? I want us to invest in the knowledge in people's heads. I'm not asking for capital or computers. I'm asking for an investment in people so we can have long-term sustainability of the kinds of results we've seen already."

—Mike Joyce, VP of LM21, Lockheed Martin

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