Contents
PART ONE The OBTAIN problem-solving process
1.1 The problem may be big, but it should fit on one page
1.2 The key issues you need to know to solve the problem
2.2 Prioritise your workload to maximise your effort: output ratio
3.1 You are the doctor, the problem is your patient
4.1 Without data you have nothing
4.3 If you want to get to the root cause of the problem, just ask ‘why?’
4.4 Making spreadsheet models easy
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