Contents
Part 1. Concepts in Managing Capacity
Chapter 1. Introduction to Capacity Management
The Service Management Life Cycle
The Purpose and Goals of Capacity Management
General Goals for Capacity Management
Defining Specific Goals for Your Organization
Interfaces to and Dependencies on Other ITIL Processes
Capacity Management and Service Continuity
Capacity Management and Configuration Management
Capacity Management and Release Management
The Business Case for Capacity Management
Get ITIL Capacity Management now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.