ITIL Capacity Management

Preface

Every IT organization is already managing its capacity. Unfortunately, many organizations manage capacity poorly because they have not recognized the importance or value of a capacity management program. Others recognize the importance of managing capacity but lack essential knowledge and organized systems to maintain capacity information. Still other organizations manage capacity effectively in one or two areas, but need consistency and a stronger team to effectively manage all IT capacity. If you recognize yourself in any of these categories, this book is for you. You will learn the essential skills and understand the fundamental concepts that will help you to manage the IT capacity your organization uses much more effectively than ...