Acknowledgments
The creation of a book is a long, slow marathon. Without the help and encouragement of the other runners, there is no way to get to the finish line. I want to thank my team of very dedicated technical reviewers—Brian and Charles—for the many hours of reading my opinions and turning them into facts that the reader can rely on.
The IBM® Press team has again proved both their professionalism and their passion for helping authors succeed. My heartfelt thanks go to the team for helping me through the process as I juggled my writing with my regular job.
Of course, my biggest thanks are saved for those who once again have allowed me to turn their businesses into laboratories. My customers and I have learned this material together, and ...
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