Index
A
Adopters, Early. See Early Adopters
AG Communication Systems, 60
Agents of Change, 24. See also change agents
Alexander, Christopher, 14, 18, 72, 168, 181, 182
Andrews, Markita, 104
Apple Computer, 11
Ask for Help(104), 26, 114, 130, 175, 202
acknowledging others’ contributions, 34
how to bring in, 34
MS Society, use by, 88
pattern overview, 104–106
success of introduction of change, importance to, 32
Sun Core J2EE, use by, 99
UNCA, use by, 95
Austin, Nancy, 184
B
Baum, David, 59, 60, 77, 105, 124–125, 237
Bergin,Joe, 169
Bernays, Edward, 90
convenience of speaker, 208
MS Society, use by, 89
pattern overview, 107–108
Bird by Bird, 33–34
Birnbaum, Joel, 76
Biro, Brian, 81
Black, Shirley ...
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