CONTENTS
Chapter 1: Quality – The Basics
Chapter 2: ISO9001 and Its Myths
Normative references (Section 2)
Terms and definitions (Section 3)
The quality management system (Section 4)
Documenting the quality management system (subsection 4.2)
Control of documents (clause 4.2.3)
Management responsibility (Section 5)
Resource management (Section 6)
Product realization (Section 7)
Measurement, analysis, and improvement (Section 8)
Chapter 3: ISO9004 – The Guideline Document
Chapter 4: The Future and ISO9000
Chapter 5: Implementation – A How-to Guide
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