“A Billing Bind,” 189, 190–191
Algorithmic tasks, 92
Alignment, xvii, 15–16, 49, 59, 62, 64, 65, 70, 74, 77, 78, 79, 80, 89, 92, 93, 98, 100, 101, 114, 133, 135, 139, 143, 147
American Express, 161–162
American Management Association, 70
Anderson, Ray, 66
Aspen Institute Business & Society Program, 101
Assessment, 84
“A Tale of Two Stories,” 11–12, 16, 20–22, 49, 167–172
@GVV, 33
Baby boomers, 39, 52, 53, 55, 87, 135
Bakken, Earl, 76
Blended learning, 40
Blogs, 31
Buck, Pearl S., 97
Business, 1–4
Cisco, 26
Citibank
reverse mentoring program, 88
Coca-Cola, 37
Command and control approach to management, 81
Common fate, 126
Communication, 34
Community, multitasking and, 41–43
Competency-focused approach, 126
Cone ...
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