Business Process Management: Profiting From Process

Chapter 12. Charting the Course of Change

In This Chapter Overall Tricks and Traps for the Vision Phase 294 Selecting the Renewal Processes and Identifying Stakeholders 295 Formulating Process Vision 297 Identifying Performance Improvement Targets 299 Defining Project Scope 301 Developing Project Strategy 303 Developing an Initial Business Case 304 Developing Communication and Human Change Strategy 305 Finalizing the Project Plan 307

The third phase in the Process Management Framework, the Vision phase, starts to emphasize Process Design by identifying a specific process to be renewed. In the Vision phase, process owners obtain corporate commitment to the project of designing the change. They do so by defining the stakeholders for the process, their ...