Business Process Management: Profiting From Process

Defining Project Scope

This step establishes a commonly understood scope of the process to be renewed and examines its interfaces to other processes. It documents the nature of the major inputs and deliverables to ensure that critical areas receive focus and that everyone understands valid constraints.

Figure 12.4 shows an example of the knowledge produced as a result of this step.

Figure 12.4. The scope for Global Software, Inc.’s process of assigning human resources.

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Techniques

The techniques for setting project scope clearly define the edges of the project. Techniques include

• Scope modeling

• Ins and outs analysis for ...