Business Process Management: Profiting From Process

Chapter 7. Mitigating Business Risk

In This Chapter What Is at Risk? 193 Risk Factors in Business Process Management 195 The Process Management Framework’s Contributions to Risk Mitigation 196 The Risk-Management Process 198

Professional journals and conferences abound with horror stories of business change initiatives that have gone wrong:

• One manufacturer went out of business because it couldn’t implement its Enterprise Resource Planning solution, blaming it on the ineptitude of the consultants and the dishonesty of the software vendor. The owners ended up suing the participants for more than $500 million.

• In 1998, a chocolate bar manufacturer missed out on Halloween sales because the new forecasting approach and technology didn’t work on time. ...