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Business Process Management: Profiting From Process by Roger T. Burlton

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What Is at Risk?

Risk is defined as the possibility of suffering harm or loss. The higher the risk, the higher the danger or probability of harm or loss occurring. The things that can be harmed or “at risk” are first and foremost those that define the success of the business. This is the set of results that we are trying to accomplish as a result of the process change initiative itself. The work in the Business Context phase of the framework defines the future state of the “Organization-in-Focus” in terms of its vision, objectives, goals, and performance targets. It also defines the nature of the relationships that we feel we must have with our customers and other stakeholders to survive and thrive. The Vision phase defines the results of value ...

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