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Business Process Management: Profiting From Process by Roger T. Burlton

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The Risk-Management Process

In addition to a well-designed method and proven techniques, the need still remains to examine risk specifically in each initiative. My preferred approach toward assuring the quality of results for customers and other stakeholders and reducing risk for owners and managers is a preventative one.

Quality control (QC) focuses its attention on a project’s “products of interest.” Quality assurance (QA) focuses its effort on the “process of interest.” In reality, both are needed, although a more mature organization will conduct relatively more QA.” We are accustomed to a strong emphasis on quality control at the end of the production of a deliverable and the end of a project. We often see testers checking the compliance ...

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