Business Process Management: Profiting From Process

Summary

This chapter has introduced the Process Management Framework. It’s an approach to deliver process-oriented business change and improved business performance for the organization’s stakeholders.

Through the eight well-defined phases of the framework, an organization can look at an overall business area and produce a program of process-based change. The framework helps the organization design new process solutions, and then realize the design by developing and implementing the solutions. It also provides an environment for ongoing improvement as a result of process management conducted by process owners.

Chapters 10 through 16 are intended for practitioners. These chapters go into greater detail about the phases and provide lessons learned ...