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Business Process Management: Profiting From Process by Roger T. Burlton

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Chapter 10. Discovering the Context for Business Change

In This Chapter

The first two phases of the Process Management Framework—Business Context and Architect and Align—set the stage for understanding the who, what, when, where, why, and how of a business, so that the management team can prioritize, select, and complete projects throughout the remaining phases. The ...

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