Index
80/20 rule/Pareto analysis, 2nd
activity-based management (ABM)
barriers as perceived by customer
benchmarking, 2nd, 3rd, 4th
business process reengineering (BPR)
capitalisation phase, 2nd, 3rd
change management, 2nd, 3rd, 4th, 5th
collectivism/individualism, 2nd
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