6Changing Engineering Behavior
Charlie ran a software group for a major bank and asked me to join his staff meeting. Almost a year earlier, they had started a process improvement effort, and he planned to review their status. The corporate office had set a goal that every software group reach CMM* level 2 by the end of this year [1, 2]. After reviewing each department’s status, we could see that this organization had made little progress.
* The Capability Maturity Model (CMM) is a software process assessment framework that guides management through a five-level improvement program. At level 1, the organization’s work is essentially unplanned and uncontrolled. At level 2, standard planning, configuration management, and quality controls are in ...
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