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Value by Design: Developing Clinical Microsystems to Achieve Organizational Excellence, Second Edition by Joel S. Lazar, Marjorie M. Godfrey, Paul B. Batalden, Eugene C. Nelson

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Chapter Eight ACTION GUIDE

Chapter Eight Action Guide is designed to offer an additional resource in building reliable chronic care systems. The STAR Generative Relationships Tool aims to support and encourage your assessment and study of the relationships specific to chronic care delivery between your clinical microsystem and connected clinical and supporting microsystems. The intentional study and improvement or strengthening of the relationships can potentially result in more generative relationships that patients, families, and members of all clinical and supporting microsystems can benefit from.

As noted in Chapter Eight, chronic care often involves many handoffs and transitions across many settings for patients and families. It is helpful ...

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