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Value by Design: Developing Clinical Microsystems to Achieve Organizational Excellence, Second Edition by Joel S. Lazar, Marjorie M. Godfrey, Paul B. Batalden, Eugene C. Nelson

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Chapter 8. ENGAGING COMPLEXITY IN CHRONIC ILLNESS CARE

Joel S. Lazar Paul B. Batalden Eugene C. Nelson Marjorie M. Godfrey

LEARNING OBJECTIVES

  • Explore the essential features of chronic illness care experienced over time and describe how these features require special considerations for the clinical microsystem, patients, and families.

  • Identify the three essential goals of chronic illness care and how these interface with activities in preventive, acute, and palliative care.

  • Discuss the framework of simple, complicated, and complex as it relates to chronic illness care.

  • Examine the chronic care model, and explore its actualization in the clinical microsystem's design, delivery, and improvement of specific chronic care services.

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